Some Home windows 11 (and 10) customers are experiencing buggy conduct with their printer, and Microsoft has simply acknowledged this situation and elaborated on it additional.
Chances are you’ll recall that we beforehand reported on the bug and the way it causes the HP Sensible app to be put in on PCs with out an HP printer – or certainly no printer in any respect in some circumstances, inflicting a number of head-scratching.
In reality, the issue is considerably wider than the stealthy and undesirable set up of this HP app (from the Microsoft Retailer), as a result of in some circumstances Home windows 11 renames linked printers to a selected HP mannequin (LaserJet M101-M106) and modifications icons. Additionally, should you click on on such a renamed printer, it’s possible you’ll get an error message as follows: “There are not any jobs out there for this web page.”
So it is a little bit of a difficult one to take away, however a minimum of Microsoft has given us details about what is going on on right here (as Home windows Newest famous).
The software program big advises: “Our investigations present that this drawback will not be attributable to an HP replace. Generally, it needs to be potential to make use of [affected] printer as anticipated, together with queued print jobs, in addition to different features similar to copying, scanning or faxing.
“Printers on the machine will proceed to make use of the anticipated drivers for printer operations. Nevertheless, this situation might have an effect on associations with different printer apps supplied by the producer which might be used to increase the fundamental printer features. If that is so, some or all of those prolonged features might not.”
To summarize, this error shouldn’t have an effect on the overall operation of any printer that’s incorrectly renamed, however it could intrude with performance past the fundamentals.
Microsoft tells us {that a} additional investigation is underway and that it’s going to replace us when new info turns into out there.
What occurs right here? Effectively, the issue will not be HP’s fault, so it should be Microsoft’s drawback and subsequently a wrinkle in Home windows 11 (and Home windows 10).
Home windows Newest posits a concept that appears cheap, {that a} latest Home windows replace used incorrect metadata associated to printers, which falsely identifies a linked printer as a selected HP mannequin (LaserJet M101-M106). After that occurs, Home windows mechanically pulls the HP Sensible app from the Microsoft Retailer, considering that an HP printer is now on the system.
What in regards to the HP Sensible app that installs on PCs the place a printer is not even linked? As Home windows Newest factors out, on one in every of their computer systems, the Microsoft Print to PDF icon (current on all techniques) was renamed to the aforementioned LaserJet, and subsequently the app was downloaded. Presumably this occurs to another individuals with out a printer as effectively.
Be aware that that is all theorizing and we’ll have to attend for Microsoft to remark earlier than we will ensure that’s what is going on on. The excellent news is that if so, the repair in all probability will not be too tough to implement.