Home windows 11 and Home windows 10 customers are reportedly experiencing a complicated scenario the place an undesirable HP app is being put in on their methods with out their data.
Home windows Newest reported this relatively peculiar downside affecting the writer’s PC, in addition to others in response to studies.
The appliance in query is HP Good, and we’re informed it is being mistakenly put in from the Microsoft Retailer. It’s an app that means that you can management HP printers or MFDs (multifunction gadgets that additionally scan) and it will get put in on non-HP PCs and likewise these that aren’t related to an HP printer , which is kind of mystifying.
It isn’t clear why this set up occurs, however there are studies of it occurring on Home windows 11 23H2, 22H2, and Home windows 10 (on Reddit and elsewhere, in addition to from Home windows Newest).
Home windows Newest has been in contact with Microsoft in regards to the challenge, and the software program large mentioned it’s conscious of those studies and can contact us quickly to share further particulars on the matter.
Evaluation: Not such a sensible transfer
That is actually unusual, however it appears that evidently Microsoft has an investigation underway, and we are going to get the outcomes of it quickly sufficient. Stick round.
In the event you’re curious if you happen to’ve been hit, you may simply bounce into the house menu and scroll right down to the ‘H’ part of the app checklist to see if HP Good is current. If that’s the case, the treatment is straightforward sufficient – simply right-click on the app entry and choose uninstall. (The app may be current beneath the ‘not too long ago added’ part on the prime of the menu).
Whether or not the app can find yourself being put in once more after you take away it isn’t made clear. In any case, we might think about that Microsoft could have the answer to this earlier than lengthy.
It ought to be famous that there have been complaints previously in regards to the HP Good app being put in on PCs when, for instance, folks have taken their pc to a good friend’s home and gone onto a community that has an HP printer. In different phrases, Home windows detects the presence of the HP printer after which mechanically grabs the app. So possibly what is going on on here’s a false detection of HP {hardware} that triggers the set up, however we’re simply guessing right here.
There actually ought to by no means be a case the place software program is put in with out the consumer’s data, and there ought to all the time be a immediate to point out what’s occurring and to verify that it is okay to proceed with the set up.